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  • What is a virtual assistant?
    A virtual assistant is a self-employed worker who specializes in offering administrative services to clients from a remote location, usually a home office. The VA can perform a variety of tasks and help you focus on your business instead of administrative tasks.
  • What does a virtual assistant do?
    Every virtual assistant is different. Some are specialized in social media, some in transcription, some in marketing and some in general administration. I specialize in: - Real estate - Administration - Accounting
  • Where are you located?
    I am located in Moncton, N.-B. However, I can work for any companies in Canada.
  • What hours do you work?
    I am flexible. I can work mornings, afternoon and evenings. Even on the weekend. (However, weekends have to be discussed first)
  • What forms of payments do you accept?
    I currently accept E-transfers, checks and Paypal.
  • What are your skills sets?
    I focus on 3 main categories. 1. Administration: organization, email management, calendar management, document creation/modification, research, etc. 2. Accounting: Bookkeeping, payroll, HST payment, reconciliation, invoices, bill payments, etc. 3. Real Estate: CRM management, social media, gather testimonials, data entry, listings, etc.
  • What turnaround should I expect?
    It is up to the client. You can give me a deadline also. However, if there is a pattern in URGENT tasks, the fee might go up. I need to have a reasonable timeframe to do the work since I have multiple clients.
  • How do I get in touch with you?
    You can use the contact form in my website or send me an email at
  • Can I cancel any time?
    Yes you can! I ask for you to give me a 2 week's notice - if possible.
  • Do you have an hourly rate?
    Yes! I have various hourly rate depending on the type of work that needs to be done. I also have packages!
  • How do you keep track of your hours?
    I have a notebook that I track all the hours for each client. Then when the client gets the invoice it is in the description.
  • Does my hours roll over to the next month? *packages only*
    No they do not. You can go over your hours if you want - I will need a heads up. You are ONLY billed the hours worked.
  • What happens if I go over my allotted hours? *packages only*
    I just ask for a heads up. That's all!
  • How do you bill on your invoice?
    On the invoice you will find: - Date - Description - Rate - Number of hours worked - Total - Taxes You will know what I worked on, what day I worked and for how many hours. Example: January 19 Organize emails 2h @ rate = total
  • What are the advantages of a virtual assistant?
    1. Saving time 2. Saving money 3. Scalability 4. Online presence 5. Lead generation 6. Content 7. Customer service 8. Improve process & services 9. Peace of mind 10. Business growth 11. Less costs 12. Reduce workload 13. More focus 14. Availability 15. Flexible working ethics 16. Confidentiality 17. Quality service 18. More leisure time 19. Maintain entrepreneurial sanity 20. Escape the admin jungle 21. Streamline your business operations 22. No physical office 23. Maintain online strategy 24. Delegation helps prevent burnout 25. Support sudden needs 26. Improve organization 27. Focus on high-value activities
  • How often do you bill?
    I can bill when the clients want. Usually it is either weekly, bi-weekly or monthly. We can discuss before signing a contract.
  • Is there a contract or an agreement?
    Yes! Celine LeBlanc Administrative Services actually has a standard contract that needs to be signed before any work gets started. It is a simple contract to explain the hourly rate, the hours per week, the tasks and the billing schedule.
  • Why should I hire a virtual assistant vs an employee?
    You save so much money! You do not have to pay any CPP or EI. No need to pay for an office, furniture, heat, rent and payroll system. Plus, you do not need to hire a full time employee, you can just hire a virtual assistant for how many hours you need.
  • Do you have any packages?
    Yes! I currently have administrative packages and accounting packages. Check the packages link on my website to know more about the packages and the prices.
  • Where can I find the list of your services?
    You can find the list of my services under the tab ''Services''
  • Can we meet to exchange documents, etc.?"
    The short answer is yes. However, due to COVID-19, I am not meeting any clients. Usually the clients will courrier the receipts or they will come drop it off in my mailbox.
  • Why did you decide to become a virtual assistant?
    In 2015, I just finished college. While I was in college, I struggle to show up to my classes, missing classes and days. I am surprised that I was not kicked out at some point. I struggled to do a full complete week. However, it was not because I didn’t like my college or my classes, it was because of my anxiety. Despite all the classes that I missed, I managed to graduate with honor. ⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ After college, I tried to keep a regular office management position, still missing days of work. My anxiety was not controlled. I started researching about work from home positions. I found call center positions and I knew that it wasn’t the right fit for me. ⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ I started messaging and applying for office positions, asking the companies to give me a chance to work from home. I begged. I sent 1000’s of messages. I was desperate.⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Then I found a position that was both working remotely and at the office for meetings. I was able to start my career. A year later, I still struggled to go to the office. I needed to be at the office more and I was not able to, so I was let go.⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ After that, I took on clients as a freelancer and had some great opportunities and great clients.⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ That when I decided to launch my business. I do not regret it
  • With how many clients do you work with?
    I work with multiple clients. Some clients are only occassional, some are permanent. There is no specific numbers of clients. I do not stop accepting clients at a certain number, I stop accepting clients when I have too much work.
  • In what industry do you have experience?
    I have experience with multiple clients and industries. Some of them are: web development, marketing, real estate, insurance, mortgage brokers, retail, restaurants and non-profits.
  • What are your payment terms?
    My invoices are due when received. However, if I send you an invoice on Friday, you can wait until Monday to send the payment.
  • What are the tasks that you will NOT do?
    There is not a lot of tasks that I will not do. Here are a few: - Cold calls - Outbound calls - Income tax - Writing content - Writing blog post
  • What softwares do you use?
    Please visit my ''Virtual Tool Belt'' to know more about the softwares and tools that I use.
  • Do you have a privacy policy?
    Yes, I do. It is all in my contract.
  • Can you sign an NDA?
    Yes! I have no problem signing an NDA, as long that you sign the contract.
  • What is your speciality
    My speciality is accounting, real estate and administration.
  • Can you send me some of your references?
    Yes! You only have to ask and I will send you my references.
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